Organisation Name:
Visit York
Organisation's Cause(s):
Arts / Culture / Heritage / Museums
Local Community
Recreation
Location of voluntary activity:
Main location is Visit York, 21 Parliament Street or around the City of York for occasional event volunteering.
When are volunteers needed:
Type of Voluntary Activity:
Advice / Information / Support
Customer Service
Event Support
Greeter / Welcomer
Language & Translation
Miscellaneous
Retail
Role description:
Visitor Information Centre Tasks:
Providing Information: Answering visitor queries both in person and over the phone about local attractions, events, activities, transportation, accommodation, and other relevant information.
Customer Service: Offering a friendly and helpful service to customers, including the sale of souvenirs
Promoting the VIC: Actively promoting the VIC and its services to customers.
Simple Surveys: undertaking simple surveys in the VIC
Researching Information: Gathering information about local attractions, events, and other relevant resources.
Maintaining the Centre: Ensuring the VIC is tidy, well-organized, and welcoming.
Event Support Tasks:
Festival and Major Event Assistance: Helping with event setup and managing event flow.
Member Event Assistance: undertaking registration at member events and providing general information and signposting for participants.
Signposting Visitors: signposting visitors to activities and facilities during events and directing visitors to specific attractions.
Distribution of Materials: Distributing event programs, maps, and other relevant materials, in and around York City Centre.
Simple Surveys: Undertaking simple surveys, at events and festivals.
Crowd Control and Traffic Management: Assisting with managing crowds and traffic flow, particularly at busy events.
Health and Safety: Undertaking visual checks and identifying potential hazards which should be escalated to the Event Manager/Health and Safety Officer for them to action and rectify.
Skills and behaviours needed for the role:
Skills and Experience Required
Customer Service Skills: A friendly and helpful personality is essential.
Communication Skills: Ability to communicate clearly and effectively with customers.
Knowledge of the Local Area: Familiarity with local attractions, events, and services.
Organisational Skills: Ability to keep track of event details and manage tasks effectively.
Enthusiasm: A willingness to share information and promote MIY and its services.
Flexibility: Ability to adapt to changing event schedules and locations.
Will there be a DBS check? No
Driving Licence required? No
Volunteer's own vehicle required? No
Suitable for:
Ongoing Volunteering
Volunteers Under 18
Work Experience
What will the volunteer gain/benefit from:
In return for your commitment to becoming a volunteer, we will offer you full training and entry to attractions in and around York. You will also be invited to a range of Visit York / Make It York events throughout the year.
How to get involved:
Please complete the application form on the following link:
https://www.makeityork.com/about/volunteering-opportunities/
Web link: Click here
Closing date: 30-06-2026