Organisation Name:
Organisation's Cause(s):
Location of voluntary activity:
Unit 14, Monks Cross Shopping Park, Monks Cross Dr, Huntington, YO32 9GX, United Kingdom
When are volunteers needed: We offer flexible hours and shifts to suit you.
We have shifts available mornings and afternoons on weekdays and weekends.
Type of Voluntary Activity:
Customer Service
Retail
Role description:
As a Customer Support Volunteer you will provide a first class customer service experience, ensuring customers find everything they need during their visit.
You may choose to do some or all of these tasks: working on the till, helping customers with enquiries, meeting and greeting customers, covering changing rooms.
-Maintain a high level of customer service
-Work with other volunteers to have a good knowledge of areas of stock and support customers with general questions and queries
-Process sales on the till
-Supporting customers with donations and gift aid
-Support the implementation of seasonal campaigns and promotional activities in-line with the stores marketing activity plan
-Ensuring the store remains clean and tidy
-Ensure all health and safety policies and procedures are adhered to
-Ensure all security procedures are adhered to
Skills and behaviours needed for the role:
-Friendly and helpful
-Happy to be part of an amazing team of staff and volunteers
-Enthusiastic about the work of Barnardo’s
-Excellent customer service skills
-Good verbal communication skills and able to engage positively with customers
-Willingness to learn basic IT skills, for tasks such as working on the till
-Problem-solving abilities to help resolve queries and issues
-Ability to work independently, as part of a team and use your initiative
Will there be a DBS check? No
Driving Licence required? No
Volunteer's own vehicle required? No
Suitable for:
Ongoing Volunteering
Vision impaired
Volunteers Under 16
Volunteers Under 18
Wheelchair users
Work Experience
What will the volunteer gain/benefit from:
-Volunteer in a fast paced and diverse environment
-Have fun and meet new people
-Develop skills for your CV including confidence, teamwork and problem solving
-Make a difference to the lives of children, young people and their families
-Learning and development opportunities through our Volunteer Academy which includes access to Level 2 Qualifications and other accredited courses
-Full training and experience of working in retail as a volunteer
How to get involved:
Please complete the form on the following web link.
For more information please call the store on 01904 658417 or you can visit the store in-person to speak to a member of the team or collect a paper application form.
Web link: Click here
Closing date: 31-03-2026