Organisation Name:
Age UK York
Organisation's Cause(s):
Older Adults
Location of voluntary activity:
Age UK York office (Margaret Street, York), remote, and service users' homes.
When are volunteers needed: Variable days and times.
Type of Voluntary Activity:
Admin / Office Support
Home visits
Miscellaneous
Role description:
The role purpose is to collate feedback. Through this, we can listen and learn from our service users and volunteers on how to improve services and use the information to promote stories to new audiences. We can show funders what their funds contribute to, and we can attract new donations by promoting our work.
Tasks and activities
• Collect feedback from service users and volunteers on the delivery of the services and their impact.
• Call service users to learn from their experience supporting our continuous improvement, measure impact and develop case studies to engage further older people and funders alike.
• Share any feedback received from service users or volunteers with Age UK York staff.
• Visit service users (older people) and with consent record their statements, in the form of quotes and videos for example. The older person’s name could be used (if agreed) or made anonymous.
• Receive feedback off other volunteers on what it’s like to volunteer for Age UK York.
• Work alongside the social media volunteer as well as the marketing staff.
• Follow consent and confidentiality policies.
Skills and behaviours needed for the role:
Feedback volunteers will be friendly, approachable, and a good listener and communicator, to be able to manage constructive feedback.
Will there be a DBS check? Yes
Driving Licence required? No
Volunteer's own vehicle required? No
Suitable for:
Ongoing Volunteering
What will the volunteer gain/benefit from:
In return, as an Age UK York volunteer, you will have the opportunity to:
• Be part of a friendly team and supported in your role.
• Support us to use feedback and information in a range of ways, including in the development of services and reaching existing and new funders.
• Access training and development, as appropriate.
How to get involved:
Please refer to our website, where you will find lots of information and an expression of wish form.
https://www.ageuk.org.uk/york/get-involved/volunteer/
You can also call us on 01904 627995.
Web link: Click here
Closing date: 20-08-2030