Organisation Name:
Oxfam GB
Organisation's Cause(s):
Emergency / Disaster Response
International Aid
Poverty
Location of voluntary activity:
Oxfam Shop, 7 Goodramgate, York, York, YO1 7LJ, United Kingdom
When are volunteers needed: Monday 9:30 - 17:30
Tuesday 13:30 - 17:30
Wednesday 13:30 - 17:30
Thursday 9:30 - 17:30
Friday 9:30 - 17:30
Generally we ask volunteers to do a minimum of one 4-hour shift a week, but this is flexible according to volunteers needs
Type of Voluntary Activity:
Customer Service
Retail
Role description:
As a till volunteer, you'll be the friendly face of our shop, handling customer transactions with a smile. You'll provide top customer service, and help create a warm, welcoming atmosphere that keeps our customers coming back!
What you will be doing:
Undertaking shop related tasks agreed with the Manager, for example:
Chatting to customers, giving great service on the till
Selecting, sorting, and pricing donated stock
Visual merchandising: creating eye-catching window and in-store displays
Accepting donations from members of the public, speaking to the donors and asking them a few questions
Following clear instructions to label donations in order to maximise income
This role may include occasionally lifting boxes. We prioritise a safe working environment and provide comprehensive health and safety training to all volunteers.
Skills and behaviours needed for the role:
The skills you need;
We ask that you are reliable and on time for your volunteering
Full training and support is given for this role - no prior experience is required
Happy to be part of a team and collaborate effectively with others
Happy to speak with other people, and follow instructions to complete a task
Will there be a DBS check? No
Driving Licence required? No
Volunteer's own vehicle required? No
Suitable for:
Ongoing Volunteering
Short term Volunteering
What will the volunteer gain/benefit from:
Be a Second-hand Superhero:
In our high street shops, Ecommerce Hubs and Online Shop, people like you help create exciting and inspiring collections – retail therapy with a purpose!
Increase Your Skills:
If you have a particular interest, you can build on it to gain valuable retail experience, and a reference, to add to your CV, such as merchandising, customer service, and teamwork.
Find Your Community:
Meet like-minded people who share your passion for a fairer world.
Flexibility:
We know life gets busy. That's why we offer flexible volunteering options. A few hours a week is all it takes to make a big difference.
Some lunch and travel costs paid (speak to the Manager first to understand what is covered)
Free confidential support by the Retail Trust
How to get involved:
Please complete the online application form by clicking on the web link
Web link: Click here
Closing date: 26-08-2026