Organisation Name:
RSPCA York Harrogate & District
Organisation's Cause(s):
Animals
Location of voluntary activity:
We are looking for volunteers for our charity shop in Acomb.
When are volunteers needed:
Type of Voluntary Activity:
Customer Service
Retail
Role description:
Do you enjoy greeting people and making them feel welcome? Recently retired and want to give a few hours for a good cause? Or perhaps you’re starting out on your employment journey but need experience to help you land a future job? Becoming a Volunteer Retail Assistant is the perfect opportunity for you!
As one of our valued Volunteer Retail Assistants in our shop, you will be at the heart of our retail experience, welcoming members of the public and serving at the till. It will be a varied role with no two shifts being the same. From helping someone find a perfect gift or finishing touch to an outfit, to putting through cash and card sales at the till, we’d love you to come and join our busy, friendly shop.
Volunteer Retail Assistants will be located primarily on the shop floor, dealing with queries, pricing items, using the till, and ensuring our shops are the best on the high street. Without you, we couldn't provide needed support to the York Animal Home, so we want to ensure you feel welcomed and supported. You will receive full training in all retail areas, with continued development available in your volunteer journey. If you’re looking to gain confidence to get back into work, or simply want to find somewhere to make connections, we have a role for you.
Every single penny raised in our charity shop goes directly to the York Animal Home and gives vital funds to ensure they can continue helping animals in need. Without your help our shops could not run; volunteers are what make us special and we would love to have you join our team.
Your duties:
These may involve (on any given day):
- Giving a warm and friendly welcome as people enter our shop
- Helping with queries about items
- Putting cash and card sales through our till
- Engaging visitors about our charity and promoting the York Animal Home and our links to it
- Processing Gift Aid donations
- Restocking our shelves and making them look eye-catching
And much more…
Skills and behaviours needed for the role:
- Strong communication and teamwork
- Strong customer service with a friendly and approachable manner
- Enthusiastic and reliable
- Ability to work unsupervised and/or as part of a team
- Basic/good numeracy skills
Will there be a DBS check? No
Driving Licence required? No
Volunteer's own vehicle required? No
Suitable for:
Ongoing Volunteering
Short term Volunteering
Skilled Volunteer
Volunteers Under 18
What will the volunteer gain/benefit from:
- You will be directly helping to support the York Animal Home
- You will gain experience in a fast paced retail environment
- You will develop skills such as teamwork, communication and problem solving
- Full training is provided, which will boost your CV, and a reference can be provided if you volunteer with us for six months
- Most importantly: fun! We want you to enjoy your volunteering with us and being part of a friendly, welcoming team
How to get involved:
To apply, please follow the link to our application portal.
Web link: Click here
Closing date: 01-09-2026