Organisation Name:
Digital Friendly York
Organisation's Cause(s):
Education & Learning
Local Community
Older Adults
Location of voluntary activity:
Across a wide range of community venues in York. Such as community centres, halls or libraries. In addition to St Wulstan’s church café, Marjorie Waite Court, Southlands Planet Food Café & Foxwood Community Centre.
When are volunteers needed: Where are volunteers required:
Future regular outreach will be on the following days:
Day Tuesday
Time 12-1.30
Venue St Wulstan’s church café
Day Tuesday
Time 1-3
Venue Marjorie Waite Court
Day Thursday
Time10.30- 2
Venue Southlands Planet Food Café
Day Friday
Time 12-2
Venue Foxwood Community Centre
However, there may occasionally be other days and times. We do not expect volunteers to be able to be available for all the sessions. They would choose a selection of regular sessions they are able to commit to.
Type of Voluntary Activity:
Advice / Information / Support
IT Support
Volunteering with Older Adults
Role description:
We are looking for volunteers to assist us in delivering outreach sessions within the community. The role involves assisting people with queries such as accessing online services, learning how to download and use a new app and building their confidence in going online.
We also deliver a range of introductory digital skills workshops to small groups of people. This includes; teaching people how to use a digital device, such as a smartphone or laptop, or how to transfer photos from a mobile phone to an external device or digital drive. In addition to how to upload documents, set-up an email account or browse the web.
Skills and behaviours needed for the role:
To be competent in using:
A smartphone, laptop and computer.
Communication tools, setting up emails, sending messages and using video calling apps.
To have good interpersonal skills in dealing with a diverse range of people from all walks of life.
To be able to; demonstrate active listening and communicate clearly.
To be able to display understanding and empathy when dealing with vulnerable members of the community.
To demonstrate patience when assisting people who are new or inexperienced with technology.
To show an awareness and understanding of online safety.
Will there be a DBS check? Yes
Driving Licence required? No
Volunteer's own vehicle required? No
Suitable for:
Ongoing Volunteering
Skilled Volunteer
What will the volunteer gain/benefit from:
Volunteers will benefit from making a difference to the lives of people, assisting them to gain essential skills in using digital technology.
They will be making a difference in bridging the digital divide, as well as improving people’s well-being.
They will develop their own troubleshooting and interpersonal skills, in addition to their employability and confidence.
How to get involved:
To register an interest in this role please email: [email protected]
Successful applicants will have an interview where they discuss their reasons for applying to be a volunteer and digital champion. They will be asked about their prior relevant professional or volunteering experience. Applicants will also be asked to explain their confidence in using digital technology and why the role of a digital champion is necessary in this day and age.
They will have to provide two professional references, complete a volunteer (free) DBS form, online safety and digital champion training.
Web link: Click here
Closing date: 31-08-2026