Organisation Name:
York Against Cancer
Organisation's Cause(s):
Health
Location of voluntary activity:
York Against Cancer Shops at York Hospital & York Stadium
When are volunteers needed: Monday - Friday, 10am-1pm or 1pm-4pm, flexible, agreed in advance
Type of Voluntary Activity:
Customer Service
Retail
Role description:
Core Responsibilities
1) Customer Service
• Welcome and assist customers in a friendly and professional manner.
• Answer questions about products and pricing.
• Help customers locate items within the shop.
• Promote a positive shopping experience and encourage repeat visits.
• Represent York Against Cancer positively within the local community.
2) Cash Handling and Sales
• Operate the till and point-of-sale (POS) system following training.
• Process cash and card payments accurately.
• Issue receipts and assist customers with payment queries.
• Follow shop procedures for handling money and maintaining accurate records.
3) Stock Management
• Sort, prepare and organise donated items.
• Unpack and process deliveries.
• Price goods in line with shop guidelines.
• Replenish stock and ensure displays remain well presented.
• Report damaged or unsuitable items to the Shop Manager.
4) Store Maintenance
• Help maintain a clean, tidy and safe shop environment.
• Keep displays attractive and well organised.
• Ensure the sales floor, fitting areas and checkout area are presentable.
• Follow health and safety procedures and report any concerns promptly.
5) Team Working and Charity Support
• Work collaboratively with staff and fellow volunteers.
• Follow charity policies, procedures and retail guidance.
• Attend training and volunteer meetings where appropriate.
• Support seasonal promotions, fundraising activities and special events when required.
• Act in accordance with the values and ethos of York Against Cancer.
Skills and behaviours needed for the role:
Person Specification
Essential
• Friendly, approachable and enthusiastic attitude.
• Good communication and interpersonal skills.
• Ability to provide excellent customer service.
• Willingness to work as part of a team.
• Reliable and dependable with a positive approach to volunteering.
• Basic numeracy skills and confidence handling cash and card transactions following training.
• Ability to stand, walk and remain active for a typical volunteer shift of up to four hours.
• Commitment to following health and safety procedures.
• Commitment to the aims and values of York Against Cancer.
Desirable
• Previous retail, customer service or volunteering experience.
• Experience using a cash register or point-of-sale system.
• Interest in charity retail and fundraising activities.
• Knowledge of York Against Cancer and its work within the local community.
Will there be a DBS check? No
Driving Licence required? No
Volunteer's own vehicle required? No
Suitable for:
Ongoing Volunteering
What will the volunteer gain/benefit from:
What We Offer
• A welcoming and supportive volunteering environment.
• Full induction and role-specific training.
• Opportunities to develop retail, customer service and teamwork skills.
• Experience that can support future employment or volunteering opportunities.
• The chance to make a meaningful difference by supporting people affected by cancer across York and North Yorkshire.
How to get involved:
Please follow the web link below and fill in our online application
Web link: Click here
Closing date: 18-12-2026