About CFS
Community Furniture Stores is a grassroots charity which works to alleviate furniture and digital poverty in North Yorkshire. We have three stores in York, Scarborough and Selby which sell pre-loved and new furniture and household items at affordable rates to people in our local communities. We also run an IT Reuse project to get equipment to people who would otherwise be digitally excluded. We also have a Bike project where we collect preowned bikes, make them roadworthy and give them to people without access to transport. In each store, we provide volunteering opportunities for people to learn new skills, grow in confidence and be part of a team.
This is an exciting time to be joining the charity as we work towards developing an ambitious 3-year strategy to help us work towards our goal of ensuring everyone in our local communities has equal access to the support needed to improve homes, lives and lifestyles.
About the Role
You will lead day-to-day store operations ensuring a safe, welcoming environment for staff, volunteers and customers. You’ll be responsible for managing a high performing team of staff and volunteers to deliver excellent customer service, meet sales targets and maintain operational compliance.
You’ll use your people management experience, organisational skills and forward-thinking mindset to help make a real difference to the people of York and surrounding areas.
Key Responsibilities
Lead daily store operations including shop floor, warehouse, vehicles and other projects
Manage a high-performing, thriving team through regular 1:1s, performance reviews and training plans
Create a customer-focused culture where customers are at the heart of all operational delivery
Manage the store budget including oversight of all expenditure and meeting financial targets
Support volunteers, ensuring the store is a welcoming environment for them to grow and develop
Ensure the store is well merchandised and presented to a high standard at all times
Increase our presence in the local community through partnership working, outreach and improved communications
Oversee and continuously improve store operations and logistics for maximum effectiveness and efficiency
Manage stock levels, donations pipeline, ordering and deliveries
Ensure compliance with Health & Safety, operational policies and procedures, and GDPR requirements
Be a representative and advocate for the wider charity, promoting our aims and values externally
Any other tasks as required
What we'd like from you:
Essential
Experience of managing operations in a retail setting or similar
Experience of managing a team
Knowledge of how to deliver excellent customer service and proven track record of excellent customer service results
Ability to come up with creative and innovative solutions to problems
Ability to create a calm, professional and high performing environment
Continual desire to develop and grow in the role taking on all learning opportunities
English & Maths GCSE Grade 4 (or equivalent)
Desirable
Experience working with a charity and volunteers
Clean driving licence and ability to drive CFS vans
In return, we can offer you:
Sociable working hours in a friendly and supportive team
Consistent working pattern
Holiday entitlement inclusive of bank holidays increasing with length of employment
All uniform and PPE provided free of charge
No Sunday working
Feel good factor of working for an important local charity really making a difference to communities in York
We do not expect candidates to meet all the criteria and would encourage people to apply who are interested in the role, share our values and have a desire to make a positive impact in our local community.
We will be holding a short online interview with shortlisted candidates on 9 November. From these calls, we will decide who we take forward for an in-person interview on 11 November.
Location: selby | Organisation: Selby Community Furniture Store
Salary: £30,000 | Job type: Part time | Hours: 37.5 hours per week
Benefits:
In return, we can offer you:
Sociable working hours in a friendly and supportive team
Consistent working pattern
Holiday entitlement inclusive of bank holidays increasing with length of employment
All uniform and PPE provided free of charge
No Sunday working
Feel good factor of working for an important local charity really making a difference to communities in York
Closing date: 08-11-2026
How to apply:
Web link: Click here
Reference:
Category:
Operations