Trainee Information & Advice Adviser
21 Hours per Week | Age UK York
Make a Difference Every Day
Are you a compassionate listener who enjoys helping people navigate life's challenges? Do you want a role where your knowledge, empathy and communication skills can genuinely improve people's lives?
At Age UK York, we're passionate about supporting older people to live rewarding, independent lives. We're looking for an Trainee Information & Advice Adviser to join our friendly and dedicated team, helping older people, their families and carers access the support, services and benefits they need.
This is a rewarding opportunity to build meaningful relationships, solve problems, and make a real difference within communities across York.
About the Role
No two days are the same in this varied and rewarding position. You'll provide information, guidance and practical support to older people on a wide range of topics including welfare benefits, housing, community care, disability rights and local services.
Whether you're speaking to someone over the phone, online, in a community setting or in their own home, you'll be helping people understand their options and access the support they're entitled to.
You'll develop expertise in areas such as:
• Welfare benefits and benefit entitlement checks
• Completing and supporting benefit claims
• The Care Act and social care support
• Housing and disability-related support
• Signposting to appropriate local and national services
Full training will be provided, so we're looking for someone with the enthusiasm to learn and develop their knowledge.
What You'll Be Doing
• Providing information and advice to older people, their carers, and family members.
• Carrying out benefits checks and explaining entitlements clearly and accurately.
• Supporting clients to complete applications and claim forms.
• Maintaining accurate and detailed case records using our CharityLog database.
• Keeping up to date with local and national issues affecting older people.
• Working collaboratively with partner organisations and support services.
• Participating in peer reviews and quality assurance activities to maintain our Advice Quality Standard accreditation.
• Delivering outreach sessions and supporting people within local communities.
About You
You'll be someone who enjoys working with people and can communicate confidently and sensitively, even during difficult conversations.
We're particularly interested in candidates who have:
• Excellent communication and listening skills.
• The ability to explain complex information in a clear and supportive way.
• A keen interest in welfare benefits and supporting people to access their entitlements.
• Experience using databases and Microsoft Office applications including Word, Excel and Outlook.
• Strong attention to detail and good record-keeping skills.
• Resilience and the ability to support people facing challenging circumstances.
• Access to transport and the ability to travel across the City of York for home visits and outreach work.
Experience in welfare benefits adice is desirable, but we welcome applicants with a genuine interest in developing their expertise through training and support.
Please note:
• Lone working is a requirement of this role.
• The role involves a mixture of office-based, community and home-visiting work across York – you should be prepared to travel within York and surrounding areas.
Why Join Age UK York?
When you join Age UK York, you'll become part of a supportive organisation that genuinely cares about both its clients and colleagues.
Benefits Include:
• Salary starting at £23,906.19 FTE, rising to £24,544.91 FTE upon successful completion of probation.
o Pro rata salary for 21 hours: £14,343.71, rising to £14,726.94.
• A genuinely friendly and supportive working environment.
• 26.5 days annual leave plus bank holidays (pro rata).
• Additional long service leave.
• Your birthday off every year.
• Enhanced sick pay after six months' service.
• Flexible working arrangements.
• Potential funding towards professional qualifications.
• Employee discount scheme.
• Free eye tests.
• Free flu jab.
• Free DBS check.
Professional Development
We're committed to helping our colleagues grow. There may be an opportunity to undertake a NVQ in Information, Advice and Guidance, further developing your skills and career.
Join Us
If you're passionate about helping people, enjoy learning, and want a role where your work has a lasting impact on the lives of older people in York, we'd love to hear from you.
Apply today and help us ensure older people in York receive the support, advice and guidance they deserve.
Location: St. Edmund's House | Organisation: Age UK York
Salary: £23,906.19 | Job type: Part time | Hours: 21
Benefits:
Closing date: 25-09-2026
How to apply:
Please apply by sending your covering letter and CV to: [email protected]
Web link: Click here
Reference:
Category:
Information and advice