Organisation Name:
St Leonard's Hospice
Organisation's Cause(s):
Health
Location of voluntary activity:
This role is based at our Clifton Moor site:
Unit 1/2, Marrtree Business Park
Stirling Road
York
YO30 4AB
When are volunteers needed: When am I needed?
We are looking for cover Monday to Friday, 9.00am – 4.00pm.
Morning shifts are typically 9.00am – 12.30pm and afternoon shifts are 12.30pm-4.00pm with a weekly or fortnightly commitment however there might be some flexibility with timings.
Type of Voluntary Activity:
Admin / Office Support
Customer Service
Gardening
Greeter / Welcomer
Retail
Role description:
As the first point of contact for our supporters visiting our Clifton Moor site, you’ll play an important role in creating a warm and professional welcome. You’ll greet visitors, handle telephone enquiries, and support the fundraising and retail teams with a range of administrative and reception duties.
This is a varied and rewarding role that helps ensure our fundraising and retail operations run smoothly while providing a friendly face for our valued supporters. Every smile, phone call, and donation you help with makes a real difference to the care we provide at St Leonard’s Hospice.
What will I be doing?
- Giving visitors a warm welcome and assisting with enquiries
- Answering and directing phone calls
- Receipting and processing donations over the phone and in person
- Providing practical administrative support
- Assisting with the preparation and delivery of fundraising events
- Being a friendly, helpful presence for supporters and colleagues alike
Skills and behaviours needed for the role:
What skills and qualities will I need?
- Friendly, approachable manner with empathy and understanding
- Good communication skills and a confident telephone manner
- Experience in a customer service or reception environment (desirable, but not essential)
- Ability to work independently once trained
Good handwriting, spelling, and numeracy
An understanding of the importance of confidentiality and sensitivity
Will there be a DBS check? No
Driving Licence required? No
Volunteer's own vehicle required? No
Suitable for:
Ongoing Volunteering
Short term Volunteering
Volunteers Under 18
Wheelchair users
What will the volunteer gain/benefit from:
How will I benefit from being a Clifton Moor Reception volunteer?
As a valued member of St Leonard’s volunteer team, you’ll enjoy:
- Being part of a kind, welcoming, and supportive hospice community
- Full training and encouragement every step of the way
- The opportunity to build your confidence and develop interpersonal, customer service, and administrative skills
- Experience that will enhance your CV and personal development
- The satisfaction of knowing your time and kindness directly support Hospice care in your community
How to get involved:
Please use the link below to access our website and apply online.
If you have any questions, contact our Volunteer Services Team:
01904 777765
[email protected]
Web link: Click here
Closing date: 30-09-2026