Organisation Name:
Age UK York
Organisation's Cause(s):
Older Adults
Location of voluntary activity:
Various locations in York.
When are volunteers needed: Variable, depending on events and volunteer availability.
Type of Voluntary Activity:
Advice / Information / Support
Role description:
To increase our visibility in the communities of York by organising and managing the Age UK York information and advice desk at outreach venues across York, which will be a gateway to the Age UK York information and advice service.
Tasks and activities
• Be the face of Age UK York and be a welcoming first point of contact.
• Collect information leaflets and equipment from the Age UK York office at St Edmund’s House.
• Set up the Age UK York Information desk at the outreach venue and staff the information and advice desk at the outreach venue.
• Welcome potential service users, listening to their enquiries. Hand out leaflets and basic information about Age UK services. It is essential that volunteers do not attempt to provide advice.
• Move around the room, networking and approaching visitors.
• Build a rapport with potential service users, strengthening trust and reassurance.
• Close up the information desk at the outreach venue, returning all equipment to St Edmund’s house and ensuring all leaflets are fully stocked for the next outreach visit. Let the team know if we are running low on any resources.
• Record the older person’s contact details accurately, adhering to GDPR data protection and confidentiality guidelines.
• Keep up to date with the services offered by Age UK York.
• Alert Age UK York to any concerns, including safeguarding issues.
Skills and behaviours needed for the role:
Outreach volunteers will be friendly, professional and welcoming. They will be comfortable speaking to older people and able to communicate clearly. The ability to understand role boundaries is key, as information and advice giving is not part of this role. Volunteers will be able to record the older person’s details accurately. This role will be independent or working alongside another volunteer. Age UK York volunteers must be willing to work within guidelines and always follow confidentiality policies.
Will there be a DBS check? No
Driving Licence required? No
Volunteer's own vehicle required? No
Suitable for:
Ongoing Volunteering
What will the volunteer gain/benefit from:
In return, as an Age UK York volunteer, you will have the opportunity to:
• Help older people in York to access help and advice.
• Be part of a friendly team and supported in your role.
• Access training and development, as appropriate.
How to get involved:
Please refer to our website, where you will find lots of information and an expression of wish form.
https://www.ageuk.org.uk/york/get-involved/volunteer/
You can also call us on 01904 627995.
Web link: Click here
Closing date: 31-08-2027