Electric scooters (e-scooters) and electric bikes (e-bikes) are available for the public to rent across York, and there are plans to increase the number of hire points and vehicles over the coming year. It is really important that the scheme develops as safely as possible, for both riders, pedestrians and other road users, so feedback is needed.
TIER, the company providing the service, want to hear York residents’ views on three key areas:
1. Parking
2. User behaviour
3. Rider experience.
There are 3 ways of giving feedback. For people able to go online, click here. You may give feedback on another person’s behalf.
There is an interactive map and space to tell TIER and the City Council what you like, what’s not going so well, and what else you would like to see to support the use of TIER shared e-bikes and e-scooters.
Your comments should relate only to the TIER scheme. Their vehicles are clearly marked with license plates and TIER branding. Private e-scooters remain illegal to use on public roads, Please contact North Yorkshire Police to report any issues with their use.
Anyone unable to use the link can email, or telephone their views. Contact the TIER York team:
Tel: 0808 164 9486
Email: support@tier.app