Organisation Name:
British Heart Foundation
Organisation's Cause(s):
Health
Location of voluntary activity:
Unit 2, Clifton Gate Retail Centre,
York,
Yorkshire,
United Kingdom,
YO30 4WZ
When are volunteers needed: Our shop is open Monday to Sunday so there are a wide variety of times to suit any availability.
Type of Voluntary Activity:
Admin / Office Support
Retail
Role description:
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our store. With support from the shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests.
This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund life saving research.
Typical tasks include:
· Dealing with face-to-face, phone and online enquiries, supported by the team
· Reception and front of house duties, helping around the cashier desk
· Completing administration procedures accurately
· Arranging collections of donations via our local van teams
Skills and behaviours needed for the role:
No experience necessary, full training will be provided.
Will there be a DBS check? No
Driving Licence required? No
Volunteer's own vehicle required? No
Suitable for:
Ongoing Volunteering
Skilled Volunteer
Work Experience
What will the volunteer gain/benefit from:
Volunteering with British Heart Foundation comes with plenty of benefits too…
-A 25% discount on donated goods and 10% discount on New Goods in our shops
-Unlimited, free, and confidential support by Retail Trust
-Access to training and development
-Reasonable travel expenses reimbursed
-Refreshments available
-Volunteer certificates, references and long service awards provided
-Access to discounts with other retailers
How to get involved:
Please fill in an application form via this link: https://myvolunteer.bhf.org.uk/event/4sbj3goFaEYLM3poEVBOcWSeVEQ2ZX
or pop in store to have a chat and find out more.
Web link: Click here
Closing date: 07-04-2026