Healthwatch York’s 2025–26 Annual Report showcases a year of listening, advocacy, and positive change, driven by the voices of local residents. As York’s independent health and social care champion, Healthwatch York engaged with more than 9,000 people over the past year, ensuring that lived experiences help shape services across the city.
The report highlights how community feedback has influenced improvements in key areas including women’s health, mental health services, access to healthcare for trans, non-binary and intersex people, patient transport, dentistry, care homes, and support for people living with dementia. Through 26 published reports and ongoing engagement, Healthwatch York has continued to turn personal experiences into meaningful action.
Key Achievements
- 1,611 people shared their health and social care experiences.
- 7,838 people received information, advice, or signposting support.
- 26 reports were published highlighting opportunities for service improvement
- A dedicated team of 37 volunteers contributed 651 hours of their time, helping review health information, assess care homes, gather community feedback, and support engagement activities across York. Their involvement has been instrumental in identifying issues and improving local services.
The report also reflects on uncertainty surrounding the future of local Healthwatch organisations following proposed national reforms. Despite this, Healthwatch York remains committed to ensuring that people retain an independent voice within health and care services. Priorities for the coming year include continuing work on mental health, gender health, and poverty-related issues, while maintaining care home visits and community engagement programmes.
