Organisation Name:
IDAS - Independent Domestic Abuse Services
Organisation's Cause(s):
Crime / Victims / Offenders
Women
Location of voluntary activity:
Our York office.
When are volunteers needed: Monday to Friday, mornings (8/9am – 1pm) and afternoons (1pm – 5pm), depending on availability of roles.
Type of Voluntary Activity:
Admin / Office Support
Advice / Information / Support
Role description:
IDAS (Independent Domestic abuse Service) is seeking volunteers to support our workers on the Helpline. The IDAS Helpline is a busy service responding to calls from the public and professionals who wish to know more about our services and from people who are seeking support.
Supporting volunteers will assist our skilled team of Domestic Abuse Practitioners with the smooth running of IDAS Helpline: providing support triaging incoming calls; sending follow-up information to internal and external stakeholders; referring to services as appropriate; and updating the case management system to accurately reflect calls. A Helpline Support Volunteer may also be asked to support with administrative tasks as required by the Helpline duty team.
Volunteer tasks:
Supporting the team to triage Helpline calls
Administrative tasks, including updating case management system accurately
Communicating professionally in a verbal and written format
Responding to Helpline voicemails
Sending follow up information to internal and external stakeholders
GDPR (General Data Protection Regulation) adherence
Skills and behaviours needed for the role:
We are looking for someone who is non-judgemental, demonstrating compassion and kindness to individuals who have been subjected to domestic abuse. The role requires an individual who understands the importance of working in a trauma-informed way, will be computer-literate and have a confident and professional manner when communicating, both verbally and in a written format. Existing knowledge of local services to signpost will be helpful but not essential. Full training and support will be provided.
Volunteer will have:
A high standard of communication skills, compassion, respect and understanding
A strong commitment to and understanding of confidentiality
IT and organisational skills
An understanding of Domestic Abuse and Sexual Violence is desirable
DBS (Disclosure and Barring Service) clearance is essential (can be provided by IDAS).
Will there be a DBS check? Yes
Driving Licence required? No
Volunteer's own vehicle required? No
Suitable for:
Ongoing Volunteering
Skilled Volunteer
What will the volunteer gain/benefit from:
The role offers the opportunity to volunteer with a specialist charity doing vital work to support victims and survivors of domestic abuse and sexual violence. We offer thorough and on-going training to our volunteers and additional shadowing of Practitioners.
How to get involved:
to apply via our website, with this link: https://idas.org.uk/get-involved/volunteer/volunteer-application-form/
Web link: Click here
Closing date: 10-03-2026