Listening Volunteer

Organisation Name:
York Samaritans

Organisation's Cause(s):
Mental Health

Location of voluntary activity:
In Branch at Nunnery Lane, York

When are volunteers needed: 24/7 service so volunteers needed for day and night shifts (usually 4 hours long)

Type of Voluntary Activity:
Miscellaneous

Role description:
After interview and training Listening Volunteers enter branch and observe calls for a while until ready to take calls. Shifts involve sitting taking calls during the time in Branch. Volunteers can also choose to do chat messages as well as taking calls.

Skills and behaviours needed for the role:
Empathy, non-judgemental

Will there be a DBS check? Yes

Driving Licence required? No

Volunteer's own vehicle required? No

Suitable for:
Ongoing Volunteering

What will the volunteer gain/benefit from:
Volunteer will gain excellent listening skills, understand the difference between empathy and sympathy and receive second-to-none training. Volunteer will join a very supportive branch and meet a wide a range of people.

How to get involved:
Apply online - get an interview date, join a training course, enter Branch

Web link: Click here

Closing date: 31-03-2026