Job Description
Job title: Head of Services
Reporting to: RAY CEO
Hours: 37 hours per week
Including one Sunday session per month. Remaining hours are flexible but will include some evenings and some regular daytime meetings.
Salary: NJC Scale 29-33
Location: RAY does not have an office base – staff work from home, with meetings held in various locations generally close to the City Centre. Sunday sessions are likely to be held in Clifton.
Role purpose
This is a new post created to take ownership and responsibility for all of RAY’s project work including leading the team of Senior Project Workers and Project Workers in delivering all of RAY’s programmes and services.
Summary of role
Provide leadership, management and support of the project team and oversee the effective delivery of services
Be a key member of the leadership team, playing a strategic role in the running and development of RAY and its services
Contribute to improvements in the wellbeing of service users, putting them and their needs at the centre of everything we do
Work closely with the CEO, providing proactive, regular updates and concise reports on progress, priorities, and key developments
Ensure that the work of the project team conforms to all required policies, principles, objectives and charitable obligations and meets the requirements of funders
Lead regular review meetings of each project with appropriate team members ensuring relevant outcomes are fully captured and project targets being met
Key tasks:
Management
To lead and line manage the project team including providing regular group and individual supervision, priority setting, motivation and appraisals.
Ensure self and team maintain current knowledge and understanding of the key areas of advice such as health, housing, benefits and
To lead on the provision of information, support and guidance to service users, and provide advice and support to Project Workers as appropriate
To lead Project Worker/s in delivering assigned projects and sessions
Develop, oversee and implement the project delivery plans where appropriate
To develop staff and ensure that appropriate training and progression are available, appropriate to individual roles and needs
To take overall responsibility for delivery of all sessions meeting the programme outcomes agreed with each funder.
To lead on RAY’s Immigration Advice project
To be the Designated Safeguarding Lead for RAY
Strategic
To deputise for the CEO
To work with the CEO, Board and volunteers to raise funds for RAY through events, assisting in the preparation of funding bids for new projects, and to produce reports for funders where appropriate
To be responsible for producing and collating regular reports for the RAY CEO, Board and Funders, and to write regular up-dates for the organisation’s newsletters
Lead any change appropriately in a positive whilst sensitive manner
Service Delivery and Development
To lead on the development and delivery of a programme of information sessions and workshops delivered by appropriate speakers on topics relevant to current projects,
Carry out front line work directly with service users where and when necessary, particularly in more complex cases
Take the lead on establishing and maintaining links with other advice and support agencies, and solicitors, and liaise as appropriate
Ensuring service user needs help shape services by developing our framework for listening to service user feedback, including leading on lived experience steering groups
To ensure that records and contact details are recorded, updated and stored securely, for the purpose of information retrieval, statistical monitoring and report preparation
Team Member
To communicate regularly, openly, and as appropriate with team members, attend team meetings and take part in relevant training as required
To support the CEO and other RAY staff by assisting with or running sessions or projects in their absence, as and when required
Represent RAY at forums and local meetings as required by the CEO. Provide timely updates and reports to the CEO
To respond to crisis or emergency situations as directed by RAY CEO, and liaise with appropriate agencies
To work within RAY’s Policies and Procedures such as safeguarding and confidentiality and to uphold the organisation’s equal opportunity policy and other relevant policies
Any other duties that may be relevant to the post and required by the RAY CEO and/or the Board of Trustees
Location: York | Organisation: RAY (Refugee Action York)
Salary: NJC Scale 29-33 (£39,862-£44,075) | Job type: Full time | Hours: 37 hours pw
Benefits:
Closing date: 18-05-2026
How to apply:
www.refugeeactionyork.org/vacancies
Web link: Click here
Reference:
Category:
Management